Return Policy

If you receive a damaged or incorrect item, or are unsatisfied with your order for any reason, please contact us at 0912 561 800 | 0243 715 3711 or truongbookworm@gmail.com

If you receive a damaged or incorrect item, or are unsatisfied with your order, please contact our customer service team at truongbookworm@gmail.com or telephone us at 0912 561 800 / 024 3715 3711. One of our dedicated Customer Service Representatives will work with you to resolve any issues you may have with your order. Within 48h since the moment you receive your ordered books.

You can exchange your ordered books with books that have same price and you have to pay for additional shipping fees both ways. If you wish to exchange your ordered books with books that have higher price then you have to pay the difference and pay for additional shipping fees both ways.

Address of receipt of the exchanges
Bookworm Hanoi
44 Châu Long, Ba Đình, Hà Nội
024 3715 3711 | 0912 561 800

Items returned as a result of errors on our part will receive a full refund, plus return shipping up to the original shipping amount paid. Please contact us at 0912 561 800 | 0243 715 3711 or email: truongbookworm@gmail.com before you claim a refund.

If you have not received your order by the end of the estimated delivery time, check your tracking information for the current status of the package. We always suggest that you check with anyone in your office or household who may have received the package and neglected to tell you. If there is no indication of the current delivery status and you still have not received the package, please contact us and one of our Customer Service Representatives will be happy to assist you.